Andrew Freeborn

2024 National Public Safety Telecommunicators Week

KERN COUNTY, Calif., Behind every emergency response from the Kern County Fire Department, there are unseen heroes. These individuals seek to gather the most necessary information, to send the most appropriate help and to bring the best possible solution to the worst situations. They operate behind the scenes, and no emergency response transpires without their assistance. These are our emergency dispatchers: Men and women who work tirelessly to coordinate emergency responses and quickly send help to those we serve in their time of need.  


Our emergency dispatchers work 12-hour shifts and together they provide 24-hour coverage, 7 days a week. Last year their total call volume for calls for service, requests, information, etc. was 492,803. The Kern County Fire Emergency Communications Center (ECC) is Accredited as a Center of Excellence, a globally recognized designation reserved for high-performing agencies. It is a badge of honor and speaks to the caliber of our dispatchers who are required to maintain this distinguished award.


This week is National Public Safety Telecommunicators Week where the invaluable and often unseen work of those on the other end of a 9-1-1 call are honored. Dispatchers of Kern County and around the nation, we salute you! Thank you for all that you do!


To our dispatchers: You transition from one emergency to the next. You rarely hear how the emergency concluded or have the opportunity for closure. Thank you for passionately giving your all in every circumstance!

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